Effective Date: 1/7/2024
The Rope Shack ("we", "our", "us") is committed to protecting your privacy. This privacy policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from us.
- Information We Collect
a. Personal Information: When you place an order with us, we collect personal information such as your name, email address, shipping address, and payment details.
b. Communications: If you contact us via email or through our website, we may collect and store the information you provide for the purpose of responding to your inquiries.
c. Website Usage: We may collect non-personal information about your interactions with our website, such as the pages visited, the time spent on each page, and the referring website. - Use of Information
a. Order Fulfillment: We use your personal information to process and fulfill your orders, communicate with you about your order status, and provide customer support.
b. Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or other information which we think you may find interesting.
c. Improving Our Services: We may use the information collected to analyze trends, administer our website, improve our products and services, and customize your website experience. - Disclosure of Information
a. Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as they agree to keep your information confidential.
b. Legal Compliance: We may disclose your information if required by law or to protect our rights or the rights of others. - Security
a. We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. - Your Rights
a. Access and Correction: You have the right to access the personal information we hold about you and request corrections if necessary.
b. Opt-Out: You may opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly. - Retention
a. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law. - Changes to this Privacy Policy
a. We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with an updated effective date. - Contact Us
a. If you have any questions or concerns about this privacy policy or our practices regarding your personal information, please contact us at info@theropeshack.com.au.
By using our website and providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this privacy policy.